Privacy Policy
Effective Date: 15/05/2024
Your Privacy Matters We at Adaptive Aid Solutions value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website www.adaptiveaidsolutions@gmail.com.
What Information We Collect
Personal details (e.g., name, email address, phone number) when you contact us or fill out forms.
Non-personal data (e.g., browser type, IP address) for analytics purposes.
How We Use Your Information
To provide services or information requested by you.
To improve our website's functionality.
To comply with legal obligations.
Sharing Your Information We do not sell, trade, or rent your personal information to others. We may share your data with trusted third parties who assist us in operating our website or providing services, provided they agree to keep your information confidential.
Your Rights You can request access, correction, or deletion of your personal information. Please contact us at support@adaptiveaidsolutions.com.au for any requests.
Terms and Conditions
Effective Date: 15/05/2024
Welcome to Adaptive Aid Solutions. By accessing or using this website, you agree to the following terms and conditions:
Use of the Website You may use this website for lawful purposes only. You must not engage in any activity that could harm the website or its users.
Intellectual Property All content on this website, including text, graphics, and logos, is owned by Adaptive Aid Solutions or licensed to us. Unauthorised use is prohibited.
Limitation of Liability We strive to ensure the accuracy of the content on this website but do not guarantee its completeness. We are not responsible for any loss or damage resulting from the use of our website.
Disclaimer
The information provided on adaptiveaidsolutions.com.au is for general informational purposes only. While we strive for accuracy, we make no representations or warranties about the completeness, reliability, or suitability of this information. Any reliance you place on such information is strictly at your own risk.
Cookie Policy
Effective Date: 15/05/2024
What Are Cookies? Cookies are small files stored on your device to enhance your website experience.
How We Use Cookies
To analyse website traffic.
To remember your preferences.
Managing Cookies You can disable cookies through your browser settings. However, this may affect your user experience.
Accessibility Statement
At Adaptive Aid Solutions, we are committed to providing an accessible experience for all users. If you encounter any accessibility barriers on our website, please contact us at support@adaptiveaidsolutions.com.au.
Complaints and Feedback Policy
Effective Date: 15/05/2024
Last Reviewed: 05/12/2024
At Adaptive Aid Solutions, we value your feedback as it helps us improve our services. We are committed to addressing complaints and feedback in a respectful, transparent, and timely manner.
How to Make a Complaint or Provide Feedback:
Verbally: Speak to any staff member.
In Writing: Email us at adaptiveaidsolutions@gmail.com or send a message to (02) 8201 7464.
Anonymously: Use our online feedback form at www.adaptiveaidsolutions.com.au/contact.
What Happens Next:
Complaints are acknowledged within 2 business days.
We aim to resolve most complaints within 28 business days.
If the issue cannot be resolved within this timeframe, we will inform you of the delay and next steps.
Escalation:
If you are unsatisfied with our response, you can escalate your complaint to the NDIS Quality and Safeguards Commission by calling 1800 035 544 or visiting NDIS Commission website.
Your Rights:
Making a complaint will not affect your access to our services.
You have the right to support or advocacy throughout the complaints process.
Participant Rights Policy
Effective Date: 15/05/2024
Last Reviewed: 05/12/2024
At Adaptive Aid Solutions, we are committed to respecting and upholding your rights as a participant in our services. These rights align with the NDIS Code of Conduct and relevant Australian laws.
Your Rights:
To be treated with dignity, respect, and without discrimination.
To receive high-quality, person-centred services that meet your individual needs.
To have your privacy and confidentiality respected.
To participate in decisions about your care and support.
To access information in a way you understand, including through interpreters or accessible formats.
To provide feedback or make a complaint without fear of retribution.
Your Responsibilities:
To provide accurate information to help us deliver the best services.
To treat staff and other participants with respect.
To inform us of changes in your circumstances or needs.
If you have any questions about your rights, please contact us at info@adaptiveaidsolutions.com.au or (02) 8201 7464.
Incident Management Policy
Effective Date: 15/05/2024
Last Reviewed: 05/12/2024
At [Your Company Name], participant safety is our highest priority. We are committed to effectively managing and reporting incidents, including serious incidents, in compliance with the NDIS Quality and Safeguards Framework.
What is an Incident?
An incident is any event that causes harm or has the potential to harm a participant, staff member, or visitor. This includes:
Injuries or accidents.
Allegations of abuse, neglect, or exploitation.
Breaches of privacy.
Reporting Incidents:
All incidents must be reported to us as soon as possible.
Serious incidents (e.g., abuse, serious injury, or death) are reported to the NDIS Quality and Safeguards Commission within 24 hours.
Our Commitment:
Investigate and address all incidents promptly and fairly.
Keep affected participants informed throughout the process.
Implement actions to prevent similar incidents in the future.
How to Report an Incident:
Call us at (02) 8201 7464.
Safeguarding Policy
Effective Date: 15/05/2024
Last Reviewed: 05/12/2024
At Adaptive Aid Solutions, we are committed to safeguarding the well-being and rights of all participants. This includes creating a safe environment and taking proactive steps to prevent harm.
Our Safeguarding Measures:
All staff undergo background checks, including Working With Children Checks (WWCC) where applicable.
Staff receive regular training in safeguarding and recognising signs of abuse or neglect.
Policies and procedures are in place to prevent and respond to incidents of abuse, neglect, or exploitation.
Your Safety:
You have the right to feel safe and supported when accessing our services.
If you feel unsafe or have concerns about someone else's safety, please report it immediately.
How to Report Safeguarding Concerns:
Call us at (02) 8201 7464.
Contact the NDIS Quality and Safeguards Commission at 1800 035 544 if your concerns are not addressed.
Confidentiality:
All reports are treated confidentially, and your privacy is respected throughout the safeguarding process.