Frequently Asked Questions (FAQs)

Everything You Need to Know About the NDIS and Adaptive Aid Solutions

  • The National Disability Insurance Scheme (NDIS) is a government-funded program that provides support for Australians with a permanent or significant disability. It’s designed to help participants live more independently, achieve their goals, and participate fully in the community.

  • To be eligible, you must:

    • Be under 65 years of age.

    • Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.

    • Have a permanent or significant disability that impacts your ability to perform daily activities.

  • The process involves:

    1. Checking your eligibility on the NDIS website.

    2. Completing an Access Request Form (ARF).

    3. Providing evidence of your disability (e.g., medical reports).

    Our team can help guide you through the application process if needed.

  • The NDIS provides funding for a wide range of supports, including:

    • Daily living assistance.

    • Capacity-building programs to develop skills and independence.

    • Social and recreational activities.

    • Health and fitness programs.

    • Assistive technology and home modifications.

  • An NDIS plan is tailored to your unique needs, goals, and circumstances. It outlines your approved funding and the types of supports you can access.

  • We provide comprehensive services to help you:

    • Understand your NDIS plan and funding.

    • Access the right providers and supports.

    • Maximise your funding to achieve meaningful outcomes.

    • Stay on track with your goals through ongoing support.

  • Support Coordination helps you make the most of your NDIS plan by:

    • Connecting you with service providers.

    • Helping you manage and monitor your supports.

    • Ensuring your plan aligns with your goals.

  • Yes! The NDIS gives you the flexibility to choose the providers that best meet your needs. If you’re not happy with your current provider, our team can help you transition smoothly to new services.

  • If your needs or goals change, you can request a plan review through the NDIS. Our team can assist you with this process to ensure your plan continues to meet your needs.

  • We provide a wide range of NDIS supports, including:

    • Support Coordination.

    • Daily Living Assistance.

    • Capacity-Building Programs.

    • Recreational and Social Programs.

    • Health and Fitness Programs (with a focus on sports and physical well-being).

  • Getting started is easy! Simply:

    1. Contact us by phone or email.

    2. Share your NDIS plan and goals with us.

    3. We’ll create a tailored support plan that helps you achieve your objectives.

  • We aim to serve participants across a wide range of locations including the Hunter Region, Lake Macquarie, Newcastle, Sydney and the Central Coast. Contact us to confirm if we operate in your area.

  • We’re here to help! Contact us today, and our friendly team will provide the information and guidance you need to navigate the NDIS with confidence.

    Phone:02 8201 7464
    Email:adaptiveaidsolutions@gmail.com

  • As an NDIS service provider, we deliver the supports and services funded in your NDIS plan. These could include assistance with daily living, capacity-building programs, health and fitness programs, and more. Our role is to ensure you receive high-quality, personalised support to help you achieve your goals.

  • We offer flexible service delivery options, including:

    • In-person support, either at your home or in the community.

    • Virtual/remote services for certain programs or coordination needs.

    • Group sessions for social, recreational, or fitness activities.

  • Yes! If sports and fitness programs are included in your NDIS plan under categories like Improved Health and Wellbeing or Social and Community Participation, you can use your funding for these services.

    • Core Supports are for everyday activities and essential assistance, such as personal care or transport.

    • Capacity Building Supports are designed to develop skills and independence, like learning new life skills, engaging in education, or building social connections.

  • If your funding is running low, it’s essential to notify your Support Coordinator or NDIS planner as soon as possible. We can help you manage your funding better and assist in requesting an early plan review if needed.

  • Absolutely! We can assist with identifying the right equipment or technology to meet your needs, sourcing providers, and completing the necessary paperwork for NDIS approval.

  • Not at all! Your NDIS plan is flexible, and you can choose which supports you want to use based on your goals and priorities. We’re here to help you decide what works best for you.

  • If you require urgent support, contact us immediately. While some services may require prior arrangements, we’ll do everything possible to accommodate your needs quickly.

  • To change or cancel a service booking, simply contact us. We request adequate notice to accommodate changes and reschedule services without disruption.

  • Yes, we offer group programs for recreational activities, fitness sessions, and social engagement. Group programs are a great way to connect with others, build relationships, and develop new skills.

  • Yes! All our staff members are highly trained, qualified, and experienced in their respective areas. They also undergo regular training to ensure they are up-to-date with the latest best practices and NDIS standards.

  • Of course! We encourage participants to access a range of services that align with their goals and NDIS plan. Whether it’s daily living support, fitness programs, or capacity-building activities, we’re here to provide holistic support.

  • We value your feedback and take complaints seriously. You can provide feedback or lodge a complaint by:

    • Speaking to your support worker or coordinator.

    • Contacting us directly via phone or email.
      We’ll handle your concerns with care and ensure a resolution is reached promptly.

  • Yes! We value the involvement of families and carers in your support journey. With your consent, we work collaboratively with them to ensure your needs and goals are fully supported.

  • It’s easy!

    1. Contact us to discuss your needs and goals.

    2. Share your NDIS plan with us.

    3. We’ll create a personalised plan tailored to your requirements.

  • Our team is here to help. Contact us today for more information about our services and how we can support you.

    Phone:02 8201 7464
    Email:adaptiveaidsolutions@gmail.com